Prof. Adeoti Advises Against Policy Summersault In Business Environment

Prof. Johnson Adeoti of University of Ilorin, Department of Business Administration and Faculty of Management Sciences, has advised against policy summersault that could make the business environment difficult for business owners.

Prof. Adeoti, who gave the advice in his 232 Inaugural lecture delivered on Thursday at the institution’s auditorium, said that policy summersault must be avoided by government at all levels e.g. the recent Naira redesign policy of the Federal Government of Nigeria.

He pointed out that policy summersault could negatively affect the growth and survival of both private and public enterprises.

The professor of Business Administration pointed out that the issue of federal character in public enterprises should be done away with to ensure efficient and effective performance.

The don said in the course of his research and attainment in the field of Business Administration, some recommendations would engender business continuity.

He said, “Total Quality Management must be a philosophy of all organisations whether private or public so that the value chain will not be broken at any point in time by employees.

“Interpersonal factors between producers of goods and their customers must be robust enough to sustain the relationship and retain them for a longer period.

“The environment of business is critical to business success, hence, entrepreneurs must have strategic plans that will cater for shocks arising from the business cycle.

Organisations must update their facilities in terms of technology acquisition to reduce cost and increase customer satisfaction.

“Whether small or big business, record keeping is key for business assessment, profit and forecast.

“The concept of game theory must be employed in every business such that each competitor is seen as competing for customers and wanting to out-smart the other.

“Customer satisfaction must be the goal of producers of goods and services in order to earn more profit and patronage.

“There should be a limit to credit facility that can be granted customers so that the survival of the business will not be threatened by too much credit,” Adeoti added.

Prof Adeoti noted that employees-patients relationship must be cordial because whatever injury suffered by the patient has a way of affecting the hospitals. Care-givers that will stay with the patients must be educated in such that a wrong administration of drug is not given.

“Alternatively, the hospital employees, particularly, the nurses should be charged with the responsibility of administering the drugs. Where language barrier is to infringe the service process, an interpreter may be immediately hired to serve as a stop-gap for wrong diagnosis.”

Adeoti suggested that government should appoint supervisors or agency who will not compromise quality for material gain. Those supervisors and agencies can interact with the patients to know what their misgivings are.

The inaugural lecturer said that government as a matter of policy should develop a motivational formulae that will serve as an impetus for greater and efficient service adding that government should release funds for the management of hospitals.

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